Shocking service!

I’m not one to complain about things... but I’ve never experienced such bad customer service. On Monday I bought 1GB of data at R150, put my phone down and then in 10mins received a SMS to say my data was up. I then purchased another 1GB of data. That same day it ran out again. On Tuesday I decided to give it another try, I bought another. Only to run out again. I have a IPhone and I’m able to track where my data goes, except it didn’t tell me I used that much data... it’s impossible for me to have in a short span of time. Normally 1GB lasts me 3 weeks. Not to mention this is the third time this has happened to me over the years. On Wednesday I phoned Vodacom and explained it, the lady put me through to a supervisor who was very helpful and told me she would escalate it, log a call and that I would get reimbursed as she could see this has happened to me before. She said the technician would look at why this keeps happening and would give me a call. I never received anything. So on Wednesday I called again. Spoke to a gentleman and told him the same story, he was very helpful and understood my issue however he told me that he could see no call was logged for me. He said he would get them to call me back at 15:00. The time came and I got no phone call. I decided to try one last time and phone at 17:00 to follow up. However this time the lady I spoke to was very rude and unpleasant. She told me the complete opposite of what the others did. She said I would not get me data because I apparently I used 3GB in a spam of a day and a half. I asked to speak to the supervisor and she refused. I asked why and she told me because that means she would need to call her to the desk, which she won’t do. I asked her to check from the time I purchased the data to see how much I used before it was up again, she told me she could not do that. But continued to tell me I used all the data and that she could not help me.

I’ve never received such bad customer service!