Shocking service

<p>I have been trying since September to get a query resolved. The incident has opened and closed numerous times. I have spent hours on the phone repeating my story to different consultants in customer service and solutions depts. Tried to escalate but each time I am told that they are waiting for someone to come back to them. This is the second time that I have had such **** service. I tried to cancel my contract a year ago and was offered 1 gig extra data and 100 min for 24 months as a carrot to keep my contract to. We'll now they have cancelled the 1 gig after 12months. Surprise surprise....</p>