Shocking Service
<p>I have been waiting since the 13 October (date package arrived) to have my sim activated for a modem that was sold to me telephonically (convincing sales man, if only the call centre agents had the same vooma)... and every time I phone the system is down, and the call centre agent or teamleader will call me back. Really??? The worst is - I have to phone back every time.</p> <p>The service used to be on point, and now it is just shocking, is there a strike happening at Vodacom that we are not aware of? Or is there a #datamust fall war going on and they can't keep up?</p> <p>I would really appreciate it if someone could resolve the problem immediately - I do not want to paying for a service that I am not using as it is not active.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
We have escalated the complaint to our Vodacom Direct Activation Department for urgent attention.
Regards
Vodacom Consumer Website Team
Best regards,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
We have escalated the complaint to our Vodacom Direct Activation Department for urgent attention.
Regards
Vodacom Consumer Website Team
Best regards,
My patience is wearing really really thin - your social media department had it escalated, call centre had it escaletd, customer service escalted...... I contunue to wait for someone to call me back - with some seriously good news. Was relying on that data to join in webinars that I really for my training.
My patience is wearing really really thin - your social media department had it escalated, call centre had it escaletd, customer service escalted...... I contunue to wait for someone to call me back - with some seriously good news. Was relying on that data to join in webinars that I really for my training.
And the agony continues!!!!! I am actually thinking of joining another cellular network after this shocking service!
And the agony continues!!!!! I am actually thinking of joining another cellular network after this shocking service!