EC
Edwin C

1 reviews | Active since Jan 2013

01 Nov 2016, 09:37

Shocking Service!

<p>I purchased a Huawei phone at the beginning of this year as it came with a once off free repair. I returned to Vodacom at the beginning of October only to be told there is no free repairs, however after discussion with Paul the Menlyn outlet manager I was told that he remembers there was a free repair offer on Huawei phones and he would personally ensure that my phone was repaired. Job number ********** 2 was issued and the phone was booked in for repairs on 3 October. Despite follow up phone calls and visits to the Menlyn outlet I still do not have my phone back and Paul is unable to provide any further details, other than he is working on it? Come on Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 11:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team