Shocking Service

<p>My Sept/Oct phone bill was abdormally high. When i looked at it there were 2 data charges one for R1100 and one for around R500. This has never happened before and I am always in wifi. I never recieved any sms to say my data bundle had run out for the month and I normally would receive one. I also have a company phone so do not use my phone that often.</p> <p> </p> <p> On Sunday 16th October I went to the Gateway Vodacom store where Riaz helped me. He was so rude and flippantly told me that if I was charged for it then I did it and he cannot look into the detail for me. When I asked if he would please put a dispute through he sighed, rolled his eyes and typed away. After about 10 mins I was told the dispute was lodged and I need to wait 7 days. I was given no reference number and recieved no sms.</p> <p> </p> <p>I am still waiting for feedback. I have just called the customer service line, was passed between 3 people and the 4th person just cut me off.</p> <p> </p> <p>I am a long standing loyal vodacom customer but am battling to think of a reason to stay with you after such shocking service.</p> <p> </p> <p>Please can someone assit me?</p>