GL
Gina L
1 reviews | Active since Jul 2011
15 Mar 2021, 16:12
SHOCKING SERVICE!!!!!
I app**** for my Vodacom fibre on the 25th of January 2021. In the beginning everything went smoothly, my router and interim LTE was delivered shortly after and that’s where it stopped! It is now the 15th of March 2021. I have phoned into vodacom every 2 days to find out what the status of my installation / activation is. Every single time I’m told that they’re escalating the matter and that someone will be in contact with me. NOT ONCE has anyone returned my call or updated me with the progress.
I have been a loyal customer for over 20 years and I will HAPPILY be taking my business elsewhere across all platforms and devices!! Absolute shocking service! I have had enough!!!!
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Replies (3)
Vodacom's replyOfficial
15 Mar 2021, 16:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Mar 2021, 16:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gina L's updateReviewer Update
16 Mar 2021, 12:12When? I've yet to receive a call from anyone at Vodacom? As per my review above, all I get is false promises.
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Gina L's update16 Mar 2021, 12:12
Reviewer Update
When? I've yet to receive a call from anyone at Vodacom? As per my review above, all I get is false promises.
GL
Gina L's updateReviewer Update
19 Mar 2021, 10:58Incorrect. Put Beluga Bryanston into your website and you will see that it is fibre ready. The previous tenants had fibre.
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Gina L's update19 Mar 2021, 10:58
Reviewer Update
Incorrect. Put Beluga Bryanston into your website and you will see that it is fibre ready. The previous tenants had fibre.