Shocking service.

Last year in 2018 Vodacom took the liberty to migrate me over to a new contract without any verbal or written consent from myself the customer. They also conveniently chose a package that involved a much higher monthly premium being deducted from my account, again with no consent. Upon contacting Vodacom on multiple occasions and speaking to two different supervisors and several consultants and having my complaint escalated. I have not received any feedback nor refund as per my request.

I contacted Vodacom immediately when I noticed the escalated premium being deducted as well as went in to a Vodacom customer Care and having the issue escalated there as well. When you call the call centre and spend an hour on the phone each time to be tole its been escalated and someone from the technical department will contact you....then nothing!!!!!! Vodacom proceeded to cancel the new package that they took the liberty of moving me onto, however continued to debit the full monthly amount. This proceeded to happen for 5 months. I have requested that I receive a full refund for these 5 months of being deducted. I was told by a gentleman supervisor Simphiwe, that he had logged this and the accounts department would contact me to arrange this. Yet another empty promise and shocking service.

I have for the third time received an sms stating the following from Vodacom and NO refund: "Dear Vodacom Customer, we trust that you enjoyed the service experience. Your query with reference number 1 - *** has been closed. "

No I did not enjoy my experience nor service supp**** by Vodacom. Upon completing the service survey as poor, still no contact or feedback.

I would like my refund to be approved and processed for payment for the 5 month period from September 2018 until January 2019 as discussed with Vodacom.