SHOCKING service
<p>I have never in my life had such shocking service as I have had from Vodacom. My Sony Xperia Z5 has given me nothing but issues and is only 1 year old. After taking it to the repair center 4 times, they still cannot seem to sort out the problem. I am at the point where I actually hate the phone. Sony Mobile ZA is this the experience you would like your clients to have? No body at Vodacom seems to want to help me, they have sent the phone back and forth between departments to try and fix it but seem to not be equipped to deal with this. If I wasn't tied into a contract I would DEFINITELY change service providers! It seems that Vodacom does not care about their client experience in the slightest!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I am not happy with this response!
To tell me to test it and take it back to the repair centre were I have been twice, and then they will send it to the Advance Repair Centre where it has been twice is absolutely absurd.
Please come up with a different solution.
I am not happy with this response!
To tell me to test it and take it back to the repair centre were I have been twice, and then they will send it to the Advance Repair Centre where it has been twice is absolutely absurd.
Please come up with a different solution.