Shocking service!

<p>I handend in my device to a Vodacom store for repairs on the 23rd of July 2016. On the 2nd of August they let me know that the insurance claim has been approved and I had to make a R400 co-payment. The payment was made that same day. On the 4th of August I phoned the repair center in Fourways to confirm payment was received. They confirmed and informed me that repairs will be done as soon as possible and the device will be dispatched. On the 12th of August I phoned Fourways again asking about the device and I was informed that they FORGOT to send out my device which was fixed a week earlier. On the 16th of August I went to collect the device and when I arrived home I noticed that my Bluetooth and Wifi does not want to connect at all. I notified the branch where the device was collected and they told me to bring in the device where the on site technicians will try and sort out the problem other wise it would have to go back to Fourways.</p> <p>I contacted Vodacom on their website to log a complaint and they simply answered that they do not deal with repairs take it back to the store.</p> <p>How does a company of this magnatude give such bad customer service???</p> <p>Does the repair center not do a complete quality check to make sure devices are in full working order before dispatching it back to the client. My claim to my insurance was over R2500 for a cracked screen! And this is the service I can expect from Vodacom?</p>