MK
Mark K

1 reviews | Active since Jul 2016

12 Aug 2016, 11:22

SHOCKING SERVICE

<p>Once again, vodacom has displayed their utter arrogance and disrespect for their customers.</p> <p> </p> <p>I have 3 lines with vodacom (top ups) which you continue to lock after receiving a message regarding a call limit bar. Billing my accounts incorrectly namely double connection fees for 2 lines. Again, your incompetence to rectify a simple error leaves me having to phone your call center agents on a daily basis to have the lines unlocked. My account is also in credit!</p> <p> </p> <p>WHY IS THIS NOT BEING RECTIFIED, HOW LONG DOES IT TAKE TO SORT THIS MESS OUT! I am disguested with this service. Never again will i do business with this provider nor will i ever recommend anyone to you. Your service is pathetic</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,