Shocking service

Vodacom has to be the worst company in terms of customer service. I experienced connectivity issues on Friday, along with many other Vodacom users around the country. When I called the support line, I was told that there was no issue and the service should resume sometime. On Monday I called again, only to discover that they had actually blocked all services without warning due to the account being in arrears, including not being able to receive calls and/or SMS, which means you cannot even call Vodacom accounts department or receive bank OTP. After spending hours on the telephone and driving to the nearest Vodacom store to resolve this problem, I discovered that they also blacklisted the handset, which will take another 24 hours to resolve. Why they were not able to just tell me upfront what the problem was is beyond comprehension. When I asked to speak to a supervisor or manager, I was told that they don't take calls... the operator has to email them to request a callback. The whole experience including the automated answering service and call centre operators has been frustrating to say the least.