Shocking service

<p> End May I upgraded my contract to the new LG 5. When it came out of the box the bottom cover didnt close properly and the guy that assisted me said it supposed to be like that. Needless to say more than a week later I went back and told them that the phn switches off every time I pick it up as the battery just falls out. The response was that I had missed the 7 day return period so they can only send it away for repairs. I was travelling the next day so didnt book it in as they had no loan phn to give me. Eventually returned and argued with them because surely they should have replaced it with a new phn in the first place but to no avail. The staff was *********** and refused to assist and eventually I booked it in for repairs. Well, 4 days later and the phn fell apart again. It came out of the box faulty and broken so as expected cannot be repaired but no new replacement phn offered. I regret upgrading my contract and have been with vodacom so long but they dont care about their customers as long as you are signed up for another 24 months the broken phn is not important to them, I will be cancelling all my contract with them as they become due and will find another service provider. This is just shocking. I am sitting with a broken faulty phn that clearly is a manufacturing fault and they are refusing to give me a new phn......so new upgrade but no phn......beyond shocking </p>