1 reviews | Active since Jul 2016

28 Jul 2016, 15:41

Shocking service

<p>i am traveling internationally and a week before my departure I requested that my international roaming be activated. I have contacted them 5 times from my travels and still not sorted out. </p> <p>I get sent from pillar to post and no one can assist standard answer is wait 15 min and stitch phone on and it will work. </p> <p> I ask to speak to a manager they put the phone down on me. I need my roaming for work and still nothing!! Im</p> <p>at my wits end. </p> <p>They tell me they will call back and nothing !! </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,