1 reviews | Active since Jul 2016
Shocking Service
<p>Disgusting Disgusting service. My wife phone has been softlocked for over 2 weeks now. We call the support centre every single day to try follow up. We speak to agents and supervisor's, who say they will need to log a service request or we have removed the softlock it "should"work. They also say we will call you to follow up and make sure it's working HAHAHAHAHA. What a joke no one has even bothered to call us back or follow up. Remeber Vodacom you need us not the other way around.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Actually the business has not responded this is a automated response.So the company should have a mark in the comment saying responded. Are you too scared to talk to people and resolve their issues. Where is the customer service, empathy for the customer, we are just a number in their system.
Actually the business has not responded this is a automated response.So the company should have a mark in the comment saying responded. Are you too scared to talk to people and resolve their issues. Where is the customer service, empathy for the customer, we are just a number in their system.