1 reviews | Active since May 2016

26 Jul 2016, 11:31

Shocking Service

<p>I was going to cancel my contract with Vodacom as Telkom Mobile was offering and still are better packages for much more reasonable rates. I was offered more or less the same with Vodcom after advising with Telkom had to offer and decided to upgrad my cellphone contract with Vodacom in February 2016 based on the fact that I was offered free services on my contract for the next 24 months which is a load of bull**** as every month I have to call them to sort this out. As of this month they are now charging me for these free services. I regret upgrading my contract. It is waste of my time to sit for hours each month to sort out. I can't wait for this contact to finish to cancel and move to another more professional service provider.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2016, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Jul 2016, 07:36
Official

Dear Miss Andrews,

Please note that feedback has been provided.

Regards,

Vodaco m Consumer Team

Best regards,