Shocking service

Actually I think the 1 star is not even suitable for this company's customer service. So I was called by Vodacom's agent ( October 2022) as they were promoting a laptop.To cut to the chase, 8 months later and that very laptop is collecting dust as I cannot use it. I was promised the world by the sales consultant which did not materialise. I am now paying every month for the last 8 months for something I have never used. Despite several phone calls to the various departments, I am still to be assisted by anyone from Vodacom. I have been a loyal client of Vodacom for the past 30 odd years and it is shocking as their customer service is non existent. You become a number and their attitude sucks. I am the client and I deserve better. To make things worse, nobody that has called me could assist me and I keep getting told that they are waiting for the recording to listen to what was promised...Guess what, I am still waiting for the outcome. It must really be top secret as it is taking them 8 months with this recording. I am on the verge of cancelling all my contracts with Vodacom ( 5 ) and moving to another service provider that can give me the service I deserve. Shocking is the least one can say about their service. I will NEVER advise anybody to take out anything with Vodacom. Pathetic