shocking service

On the 3.11.2020 we asked for a premature cancellation on our contact for my sons phone number due to him having immigrated. We received the cancellation quotation which was paid on the same day and received an e mail in December that the case was closed. Fast forward to the 7th of July 21. We received a letter of demand for an outstanding Amount due for this account. since than we have been placing numerous calls to the call-centre. Send e mails to the subscribercollections e mail with all relevant documents attached. Escalation after escalation ( what ever that means) No results!!! instead we have been hounded daily by Vodacom about this account. We have been forced to pay now to put an end to the harassment and are extremely dissatisfied. In the absence of anyone at Vodacom being able to deal with a simple matter, you should re think your business model. I just hope that this is now the end of this.