SHOCKING SERVICE

<p>On the 2nd of June it came to my attention that a certain cancellations agent cancelled two of my contract lines WITHOUT MY AUTHORISATION. On the 3rd of June i made the first enquiry as to why this was done? nobody knows!! I signed no settlement quote, paid no settlement amount and never once instructed anybody to cancel any of my numbers. To date NOTHING has been done about my two numbers over a month later and after numerous enquiries where your agents have no answers and the only thing they can say is they have escalated it. It has been escalated nowhere! Then, vodacom has the audacity in an attempt to debit my account with R7550!! Not to mention out of an account that i gave no consent to debit from. I am disgusted at this kind of treatment from vodacom after many years of being a customer with an account 100 % up to date. It is impossible to get any service or answers from any department i have spoken to since - not even your so called supervisors have answers. You will be liable for penalties i have incurred for a reversed debit order and i can assure you, you will not receive a single cent out of me until your cancellations department reinstates my two lines. In the meantime, this will have a negative affect on my name as a result of the total incompetence of vodacom. GET THIS MESS SORTED OUT IMMEDIATELY OR I WILL SEEK FURTHER ADVICE ESPECIALLY RE YOUR ATTEMPT AT DEBITING THE WRONG ACCOUNT. I am tired of wasting my time with vodacom.</p>