SHOCKING SERVICE

On 15 September I requested a quotation for early cancellation of my contract. I received the quotation and was told it was only valid till the end of the month. On 20 September I paid the early cancellation quote and sent all relevant information as explained in the terms and conditions and by the agent that assisted me. A few days later I phoned back to confirm receipt of my email and was informed that it can take up to 24-72 hours to receive the email. I was advised to resend the email just in case they never received it. I did so TWICE. On 02 October I sent another 4 emails with the POP, account details, etc in case my previous emails were lost amongst the masses. Today (03-10-2023) nearly 13 DAYS LATER I phoned AGAIN to follow up and could not be assisted adequately. I am absolutely disgusted by how shocking this process has been. I have already paid for the cancellation fee and no one can tell me what is going on!!!!