Shocking Service

On the 26th Feb 2015 job number ***6 was booked into the vodacom repair center. Up until 17 March 2015 no calls were made to me regarding excess payment or any update regarding my claim, I recieved an sms on 26 Feb 2015 stating that its been declined and it will be returned not repaired. (I have insurance through vodacom) after phoning them, they told me that the repairing quote lasts 7 days and that they had recieved no feedback with regards to proceeding with the repairs and yet and e-mail was sent on the the 5/3/2015 with regards to the repairs and attached were the claims forms. I asked Carmen to phone me back and she said that she was going to phone selcourt branch with regards to claims forms that had already been sent by them on the 5/3/2015 at 12.06pm Carmen never read the e-mail otherwise this problem would have been resolved already. When trying to call Carmen I was treated with attitude and disrespect, I am the client and should be treated fairly.