SL
SHELLEY L

1 reviews | Active since Apr 2014

22 Jun 2016, 12:37

SHOCKING SERVICE......

<p>ACC NO B ********** -0 (CELL NO's ********** 102/ ********** 537). As my son is now working we have tried since February to move his 2 contracts into his own name. We have completed the forms 3 times together with proof of address, proof of income, ID's etc. Application with all docs submitted to Andre de Bruin at Keywest 1/3/16; no response. Then tried Thabiet at Vodacom Cresta 18/4/16. All the forms and supporting docs. No response. Finally lee Meyer at Vodacom Westgate May 2016who confirmed that all was done. When accs received earlier this month I see its still on our compnay name and also confirmed telephonically earlier. I guarantee you that if went in to any store for a brand new contract everyone would jump. If I cannot resolve shortly then we will move all our business to CELL C.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,