HV
Helena V
1 reviews | Active since Jul 2020
01 Jul 2020, 14:51
Shocking service
You cannot make changes to a contract in a store and have to phone a number to make the changes. I have been holding on for more than an hour without any luck of speaking to a person. The store near me advised me to drive to Midrand to the Vodaworld premises to make the change. It is absolutely pathetic.!!!!
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Vodacom's replyOfficial
02 Jul 2020, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team