Shocking service

I app**** for a data contract twice online and did not receive feedback despite follow ups. This past weekend I then went in store and did the application there. I then had to wait for approval. I’ve been asked to provide 3 months bank statements, 3 months payslips, my id. After some time of waiting I had to leave. I was then asked if my surname has been changed, I said yes I’m married now but you have my id, they wanted my marriage certificate. I sent it through reluctantly as a picture. I was then told that it can’t be a picture it must be a pdf, so I scanned it and sent it as a pdf. I was then informed that I need to bring the hard copy in store because the picture and the pdf look the same. This is shocking. I have requested that my application is cancelled and I will go to another service provider after being a Vodacom customer for +13 years