Shocking Service

<div id="m6" class="mail-message expanded" style="color: #000000; font-family: sans-serif;"> <div class="mail-message-content collapsible zoom-normal mail-show-images" style="margin-top: 16px; margin-bottom: 16px; zoom: 1;"> <p dir="ltr">Shocking Service,Very disappointed.....I have been a Vodacom customer for almost a year now,ported to Vodacom Contract after a disatisfication I received from the competitors.....On the 15th went to Trade route mall to get another additional number on my existing contract,my application was approved,was assisted by a consultant by the name of Rayaan who advised me that currently they don't have stock but it takes about 3-4 working days n he will call me,no 1 bothered to call until Friday when we went to the shop to enquire.....con<br />sultant was off on that day so spoke to the assistant manager since the manager was not available,she took my details n promised to call me the following day.....still didn't receive a call from anyone until I went in again....Since the consultant was busy with customer I asked for the manager shaheeda,no managerial s****s I was told Reyaan will assist me as soon as his done....I waited,told me that they still don't have stock.....asked him but as a customer was I not supposed to be called n advised that we still waiting unlike being inconvenienced like this, he then told me he can call other stores to check if they have stock.....found out that Vodacom signet Terrance have the tablet,I can go there n ask for Ben to get the tablet and they will do a dealer swop,activation n everything will be sorted......spend close to two hours for that to be done,until I was told I can take the device don't have to wait n once everything is sorted out they will call me.<br />No call was done,until I had to use my airtime call Ben and ask what's going on cuz I'm still sitting with a tablet that's not working.<br />I even had to phone again at trade route mall to find out what's happening,spoke to the manager again who took my details said he will call me back he needs to phone Ben at Signet Terrance.<br />Two hours later I received a call from the manager saying the number has been activated I should switch the tablet off then switch it on again within the next hour or two.I will receive an sms shortly about the activation.<br />I took it upon myself again to call Ben from Signet Terrance to inform him that the manager from trade route mall called me that everything is sorted and the tablet should be working,he also assured me that everything is sorted<br />it's now 18:23pm ,6 hours later I'm still sitting with the tablet that's not working.<br />As a customer I feel like I'm being misinformed and inconvenienced,I'm really not happy with all the service I'm receiving from Vodacom Trade route mall and Vodacom Signet Terrance after being a loyal customer to Vodacom for a year now.<br />No service delivery at all... # frustrated #</p> <p dir="ltr">I hope someone will acknowledge my complain n contact me asap.</p> <p dir="ltr">Lebo</p> <p dir="ltr">***</p> <p> </p> </div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div>