Shocking service

I am sooooo tired of Vodacom fibre. Every 2 months or so I have issues and then it lasts for long. My router is more than 5 years old and they have NEVER upgraded it. Now it has given in and I logged a call more than 2 days ago but no joy. And today when I phoned Nosipho was one of the most ********, rudest people I have dealt with She recited her rhyme and didn't listen to me, I am seriously thinking of canceling ALL my Vodacom contracts, personal and Busimess when THIS is the service I receive. Yet they will take my money tonight 🤬

Reference number for internet down: SR***