Shocking service

I went in to Vodacom on sunday 13 December to open a contract, as I had been a customer of Vodacom before but left because their service left me underwhelmed. My husband recently recommended that I return to them as he has been a long standing customer of theirs. The sales agent Antonio Daniels told me it will only take 3 hours to do a sim swop and then he will send in the paperwork. Having not received back any word on the 14th (it was a sunday to be fair) I went into the branch on the 16th to find out what the hold up is and he laughed at me and said there is nothing much he can do, he has sent an email and we must just wait till they decide to get back to us but he will contact me later in the day. It is now 17 December and i am still waiting… I have phoned twice today and all i get is we are busy and will call you back, the sales team and customer service at Heidelberg Vodashop is shocking and I would strongly advise customers to rather go look for help at any other branch before they try to get anything resembling professional behaviour from the this team.