Shocking Service

<p>I have been trying to get a copy of my contract from Vodacom since last week Tuesday, In the process I have sent about 10 emails to *** with no reply. I have spent about two hours on the phone with the call center, Everyone I spoke to at the call center had a different way of going about recieving a copy of my contract. One person said after i had sent the email it would take 24-48 hours and another two people had told me it would take 7-14 working days. I called them again this morning and after holding on the phone for half an hour the call center put me through to the account department. Again on their system it showed nothing of any sort that i had put in a request to recieve a copy of my contact- The lady in accounts then tried to do a conference call with the call center to see what was going on an they then hung up the phone on her. I have yet to recieve any feedback or appology form Vodacom. My cellphone has been at the Samsung repair center for a week now and they will not repair it until i send them a copy of my contract.</p> <p> I have been a vodacom customer for over ten years and this service is shocking. No one actually knows what they are doing in the call center and do not have the customers interest at heart! </p>