Shocking service

App**** back in October for fibre to the home. Lots of promises to call back but never do and every response is 24 to 48 hours. 12 days later and this is just unacceptable. If they don't want the business, just say so. Now they say that Vumatel are trying to contact us but no missed calls. 2 businesses at a stand still. Very poor. Costing us a fortune as students require internet to study. I think this is being done on purpose. If this is how they start, how are we going to finish.