Shocking service

I want to cancel a number that was past the due date and the lady in the store gave me an 'free' cell number to call. After holding on for longer than 20min I was still holding on and money was taken from my pre-paid account, so it's not a free call!!! <br> My data - I have a 'soft lock' of R100 on my account - I was billed each month on a average of R1500, this is totally UNACCEPTABLE as this is *****ing!!! Went into the store and the manager said he will get Vodacom to reverse these for me, still nothing. New account came today - R1700. THIS IS *****ING MY MONEY!!!