Shocking service

I took out a LTE data contract earlier this year and signed a contract for R479 and was assured by the consultant that that was all I would be charged, I have never been billed this amount. Have been billed R515 and when I went into the Vodacom store at Blue Route Mall was treated very rudely by Ebrahim Hardien one of the managers. He suggested that I was *********** when I said that I had experienced a problem with the contract from the first week as I received a message saying that I had run out of data after the first week which was untrue. When the consultant checked my data usage he said that a mistake had been made as I hadn't used up all the data but couldn't explain why. When I asked why I was being billed R515 and not R479 all he sarcastically said was "check your statement". I wasn't interested in what the statement had to reveal as I had signed a contract for R479 and as far as I was concerned Vodacom had broken the contract that I had signed by not sticking to the agreement.

After no luck from Ebrahim Hardien I gave my phone number to the consultant that had sold me the contract and asked him to ask the other manager from the shop, Shafiek, to call me but he never did. Would never use that shop again!!!