LO
LINDA O

1 reviews | Active since Jul 2010

18 Mar 2016, 14:03

SHOCKING SERVICE

WENT IN PERSONALLY TO BLOCK MY PHONE THAT WAS ****** AND GAVE THE CONSULTANT AT VODACOM THE ORIGINAL BOX WITH THE IME NO. SO THAT NO ERROR WOULD BE MADE. I MADE HIM REPEAT 3 TIMES THAT HE WOULD NOT BLOCK MY NEW PHONE BUT WOULD BLOCK THE ****** ONE. <br> NEEDLESS TO SAY (DESPITE HAVING THE ORIGINAL BOX) VODA SHOP THE GLEN STILL WENT AHEAD AND BLOCKED MY NEW PHONE. I MADE UMPTEEN CALLS WITH VODA SHOP AT THE GLEN AND WAS ASSURED THAT MY PHONE WOULD BE UNBLOCKED SHORTLY - I MUST NOT WORRY THEY ARE DEAILING WITH IT.<br> PHONE IS STILL BLOCKED AND AFTER SPEAKING TO THE MANAGER EVENTUALLY I WAS TOLD THAT I NOW HAVE TO GO TO THE POLICE STATION AND DEPOSE TO AN AFFIDAVIT THEN THEY WILL SEND ME FORMS TO COMPLETE . WHY DOESN'T THE CONSULTANT WHO MADE THE MISTAKE GO TO THE POLICE STATION AND MAKE THE AFFIDAVIT - WHY MUST I BE INCONVENIENCED EVEN MORE.... DOES NO-ONE AT VODACOM THE GLEN KNOW WHAT THEY ARE DOING???<br> A WEEK LATER AND MY PHONE IS STILL BLOCKED!!! NEVER WILL I EVER GO TO THAT SHOP AGAIN - THEY ARE *********** TO SAY THE LEAST!

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Replies (1)
Vodacom
Vodacom's reply18 Mar 2016, 17:06
Official
Hello OWENLINDA,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team