Shocking service

I added a 2nd phone to my existing contract for my 79 year old mother and received the phone on Fiday 4th March. I was promised a 2-24 hour activation service. To date the phone is still not activated. I have called customer services twice and posted a complaint on the Vodacom website and called the store a number of times. I received a call this morning from Customer Services following up on the web complaint and was assured it would be dealt with urgently. Right now the phone is still not activated and no further communication from Vodacom!