Shocking Service

My mothers cellular service was suspended. She accordingly attended on the Vodacom help Centre in Pietermaritzburg the next day. She was told by the assistant that her data usage had been exceeded and to reactivate her account she needed to pay R1000. 00 to reactivate her account. She accordingly paid the said sum, and was told her service would be reactivated in the next 24 hours. The next day she returned to the help Centre as her service had still not been reactivated. They advised her that her number had been unblocked and she just needed to wait. The next day (today)after her service had still not been reconnected she went back. They advised that the number should be unblocked. She then had to call the customer care line who advised she had exceeded her call limit and she would have to wait until the end of February to have her service reconnected ( this despite paying another R1000 to unblock the service). I eventually called the call centre and was told I had to call their accounts department at 08h00 the next morning. I cannot believe the incompetence of Vodacom and the shocking \ customer service \" my mother has recieved (or lack thereof). cell c here we come."