Shocking service

My debit order was returned unpaid due to circumstances beyond my control. I contacted the accounts department as soon as possible and asked them to remove the debit order instruction and Ipaid via eft. A week later, my internet was cut off. I called and asked what was happening and re-sent the proof of payment, as instructed to their email address, as supp****. The following week, I called again as my internet was still not operational, I was told they hadn't received my payment and that I should fax it. They gave me a number and I faxed the proof of payment. I then received an email from vodacom stating that if I did not make payment, my line would be permanently locked ('hard locked\). I called immediately upon receiving the email. I was cut off about 5 times but I called back each time and finally was put through to someone who told me I had been given the wrong fax number and I should re-fax. so I did. That is now three separate proof of payments send through. The following week