Shocking service

Never ever have I had such a terrible experience!!! My son’s phone was ****** last week. I’ve been on the phone for hours trying to backlist the phone.

I don’t want to speak to a robot, I want to speak to a a human being. When you eventually get through to a human they can’t assist and transfers you back to the robot!!!!!!!!!!!!

Just when I thought I’ve sorted everything out I am told there is a second IMEI number but to get this number is like finding the holy grail!!!!

Now I can’t claim for the phone because I don’t have the second IMEI number and the one I got from Vodacom does not exist.

Seriously….. and now I must email the blacklisting department because they do not receive calls. I wonder how long this will take.