Shocking Service!

Earlier this year I was contacted by someone whom I believed to be a Vodacom salesperson. They spoke to me about a contract of mine that I was paying too much for, and offered to change that package to a cheaper one for the next 24 months. They did not inform me they would be adding a new line to my current subscription.

When I realized that a new line had been added to my contracts with Vodacom, I contacted them and made several phone-calls thereafter to rectify. They ended up upgrading my line, thus leaving me now with 2 contracts, one which I have never even used. After many phonecalls I was finally advised I needed to cancel with a company called Mondo.

I explained what happened to Mondo and they claim that my complaint is invalid and they can’t give me the recording of my conversation. This means I am stuck with a contract that I did not want for 2 years now.

This is really poor service. I have 3 other contracts with Vodacom and was looking at upgrading one. With this type of service I am going to change providers. Just take a listen to how many times I had to call and you will see how you are treating your loyal paying customers