LB
Laurence B

1 reviews | Active since Nov 2015

12 Nov 2015, 13:46

Shocking Service

My biggest regret was moving from MTN to Vodacom. I had issues with nearly every step. They don't respond appropriately to complaints and HP is really my last step of frustration<br> <br> Billing:<br> A monthly nightmare with Vodacom occasionally collecting from my Investec Current Acc then when they fail to do this they cut me off within minutes of sending me an sms. Then they (Vodacom) admit to having an ongoing IT issue after initially telling me there was a problem with Investec! This happens regularly. Please collect!!!<br> <br> New Acc/Porting<br> A comedy of errors on Vodacoms side with incorrect deliveries, broken promises and time wasted on my side more than 5 visits to branches to sort out the incompetence of the online store

0
Replies (1)
Vodacom
Vodacom's reply13 Nov 2015, 10:04
Official
Hello Balky,


Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,