Shocking service!

At end of October Vodacom debited my bank account with R900+. In FIFTEEN years with vodacom, I have NEVER had an account this high. I lodged a complaint on the Monday after the end of the month. A lady phoned me a couple of days later and said they had system problems but that she will contact me as soon as they are back online. Today is the 12th of November: NO WORD FROM VODACOM?<br> I have cancelled my debit order with the bank because there is no way this account can be corrfect! <br> Vodacom, please pull up your socks and contact me regarding my account!!