Shocking Service

After over twenty years with Vodacom I went to their shop in Liberty Mall and dealt with Niresh. Every two years I get an upgrade however, suddenly I was told I am not eligible for one and Niresh was unable to ascertain from the *********** and rude support centre why this has happened. After two hours at the shop Niresh promised to sort it out for me so that when I am back in the area on 10th November I can just do the paperwork. This was TWO week's ago. NOTHING!!!!!! Niresh neither answers my calls or returns my messages. She shop phone always goes to voice mail but no one calls me back. Today the message says the in box is full!!!!!! I sent an email to customer services over a week ago about this issue but no surprise no one has contacted me.