GB
Grant B
1 reviews | Active since Apr 2014
18 Aug 2020, 09:42
SHOCKING SERVICE -
Hi there. I upgraded m phone online on around the 4th of August and last week the phone arrived and i was so happy. Then money went through banking account and when i phoned vodacom they advised me that they never renewed my contract but issued me with a new contract. Then i told them to cancel this immediately as this was an upgrade and vodacom messed this up and i was just advised when i went instore to look at something that that new contract was not cancelled yet. I AM SO CROSS THAT YOU MESS IT UP AND PROMISE TO SORT IT OUT AND THEN IT NEVER GETS DONE....... please contact me immediately. ***
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Replies (3)
Vodacom's replyOfficial
18 Aug 2020, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2020, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GB
Grant B's updateReviewer Update
19 Aug 2020, 07:57And yet i have still got a phone call back. This is an urgent request as Vodacom has messed up and still not cancelled the contract when it was suppossed to be renewal. This means that you guys have taken money from me that is not due to you and the way your service is carrying on and not cancelling what needs to be done you will land up debiting my account again and then i will take this further due to the lack of your bad service....
GB
Grant B's update19 Aug 2020, 07:57
Reviewer Update
And yet i have still got a phone call back. This is an urgent request as Vodacom has messed up and still not cancelled the contract when it was suppossed to be renewal. This means that you guys have taken money from me that is not due to you and the way your service is carrying on and not cancelling what needs to be done you will land up debiting my account again and then i will take this further due to the lack of your bad service....
GB
Grant B's updateReviewer Update
06 Sept 2020, 15:04Hi there. The credit has till today not been done no
GB
Grant B's update06 Sept 2020, 15:04
Reviewer Update
Hi there. The credit has till today not been done no