Shocking service

I have just tried phoning Vodacom to cancel a data contract. As I do not have a Vodacom cell phone, I was not phoning them for free. After spending almost 10 minutes waiting for someone to pick up the phone, I terminated the call. It is ridiculous that it is costing me so much money just to cancel a contract. At the outrageous rates these service providers charge (note the irony in the word \service"as they obviously have no concept of what the word means)"