SHOCKING Service

I have had issues with my account since January 2015, after I settled device fees. I got charged for these devices for another 2 months. In the process of trying to get this reversed, I inserted a sim card of the wrong contract in my wifi which ended up in excessive data charges, which was not picked up and I did not get any indication from Vodacom that I was running excessive data charges on a contract which I did not have much data on. In fact I was informed of an outstanding amount of +/-R480, which made sense at the time, considering the device fees that were still to be reversed. After that, I was informed that my arrears amount was over R6 000, which made no sense, but was then informed of the data charges. I agreed to pay the first month's charges,as it was my mistake but the rest was supposed to be reversed. Of the almost +/- R5000 data charges, only R1900 something was reversed. My phone has been suspended probably more than 10 times and trying to sort out anything with accounts or cancellations is a joke...if you don't get transferred 10 times or asked to phone another number and then have to explain the whole story, they just drop your call and don't bother to phone back