Shocking service!

So 2 weeks and waiting for my phones. No one can advise of the delay, they just giggle when asked...shocking! I call 111 from my mobile and ask for HO number, I get given ***. Gentleman there tells me that the note 4 has been replaced with the S4 mini????...seriously, this is Vodacom's employees. I stated that that is impossible, he needs to check again. He politely transfers me to who knows where and the lady there cannot assist me.....no one has any answers and/or explanations. Not even a courtesy call. What has happened to the service levels...absolutely non existent...I am yet to receive feedback from my previous posting! This is the route one has to take as the telephone method has no impact and the person assisting has no interest in your call or helping. I tried to call today....20 mins later I put the phone down...My previous posting just received a generic response and NO ACTION....