GA
Guy A
1 reviews | Active since Jan 2010
12 Dec 2021, 13:15
Shocking service
For the last 3 weeks I've been trying to get someone from Vodacom retention/cancellation team to call me. Most agents simply don't call back, or are offer little assistance.
The only time Vodacom appears to help is when signing you up, or trying to retain you as a client. Either people are working from home & their reception is poor, or the call centre is mismanaged.
Deeply frustrating experience.
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Vodacom's replyOfficial
12 Dec 2021, 18:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2021, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team