Hellopeter
Share Your Experience
TM
Thandeka M

1 reviews | Active since Jul 2018

05 Jun 2021, 05:33

SHOCKING SERVICE!!!!!!!!!!!!!!!!!!

SR*** - Fibre line hasn't been stable since installation. called Vodacom and I'm always told to reboot. finally they logged a call then 2 days later I received an email indicating that they wont be taking any actions because my connections has been resorted.

every SINGLE morning the fibre doesn't work, only after 10am it starts to pick up signal and this happens everyday.

if this issue is not resolved I will cancel this contract and you wont be seeing any cent from me on cancellation fees. why the hell must I keep on paying this ****???????????????????????

FIX THIS!!!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply05 Jun 2021, 15:51
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Thandeka M's update08 Jun 2021, 17:04
Reviewer Update
eagerly waiting. I am unable to work from home because of this. not forgetting that I am still EXPECTED to pay for the service I am not getting.

I need urgent intervention or cancel this contract and I will go with another provider.

Thank you!!!!!!
TM
Thandeka M's update24 Jun 2021, 11:08
Reviewer Update
I AM STILL NOT CONNECTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHAT IS HAPPENING???????????????????????????????????????????????????????