SHOCKING SERVICE

I called vodacom online and ordered a CATB100 which was delivered 25 June. I could not load apps called the call centre they could not assist went to the Vodacom shop Saturday 27 June and was told the phone was not compatible for apps. Monday 29 June called *** and was told I could get another device on same contract would take 3-5 working days. 5 days passed called was told still not approved will be done by next day. Called 8 July was told to call online as they had not responded to my request to speak directly to Nicoleen. Called her and she said she can't help and my 14 days period had passed I pointed out I had called the 29th June she said she had no record then pointed out it was day 14 that day 8 July she then said I must call cancellations, they referred me back to her as only online could do it. She called after 14H00 that afternoon to say the contract had been cancelled and the device would be fetched. A week later now and the device has not been picked up, I have had no further correspondence from Nicoleen on the situation at hand. Shocking service from Vodacom