SHOCKING SERVICE
What a JOKE Vodacom business has become, I have been trying to cancel a number for 5 months first I was told it would take place on the 31/03/2019, I cancelled two numbers. In April I got billed for one of the numbers Ref EC-1RWL-3WBBMX, after a lot of back and front they then said it was cancelled with immediate effect of the 16th May 2019 guess what I got billed again in June. Lets not even get in to the fact that you guys don't even get the insurance right because that is another issue altogether. The service is SHOCKING and ZERO customer service, why am I not credited for the number that was cancelled in March!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am looking in to move the business account to a new services provider
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jul 2019, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2019, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jul 2019, 10:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2019, 10:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,