Shocking service!
I have requested a premature cancellation the beginning of the year, I received a quotation, made payment in store and confirmation was sent through. I phoned a few times to confirm and was told 7-14 days, thereafter, I phoned again and was told a cancellation order is in place. Now I have left the country and I am still receiving data and airtime, which I cannot use?? At least there have been no debit orders off my account. I have tried the online chat with Vodacom, but they are unable to assist. They give me emails to use, but I never get a reply or they bounce back. I had a MTN contract as well, had no issues with MTN to cancel, and I was always a Vodacom fan..... well that has changed! How do I go about officially cancelling this stupid contract??
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Vodacom's replyOfficial
10 Jun 2019, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2019, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2019, 16:18Dear Chantel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per email sent today. We can confirm that your query has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per email sent today. We can confirm that your query has been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jun 2019, 16:18
Official
Dear Chantel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per email sent today. We can confirm that your query has been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per email sent today. We can confirm that your query has been resolved. Regards Consumer Website Team(SA)
Best regards,