Shocking Service!!

I have had the most terrible service from Vodacom. I have tried to cancel my contract for 2 weeks now and have had no success nor customer service. I go into V&A Waterfront store to cancel my contract. They tell me I need to call in 082 135 to cancel. I then call 082 135 and they tell me to email *** I then email this email address with the relevant documents I was told to submit. I receive no response after 1 week so I email again and still no response. I go back into waterfront store to see if they can help since I have had no response but the lady working there and the manager were both very rude and unhelpful. She tells me to now call *** after much reluctance. I call they tell me to email ***

This is what I’ve been dealing with for 2 weeks. Absolutely shocking service and getting absolutely no where.

In this competitive environment, why would I support a company that doesn’t support me?