Shocking service!

I am so very disappointed! I upgraded my contract online almost 2 weeks ago. I was told that the courier company would contact me to deliver my new phone within 72 hours. The courier company did not contact me at all and when I reported this to Vodacom, more than a week later I was told that the courier company had the incorrect telephone number and that they would be in contact. I have had no contact from them. As I returned to work after the holidays I needed to change my delivery address. I was told by Vodacom to contact the online department to do this. I must have spent a total of no less than 2 to 3 hours, waiting for anything from 15 to 30 minutes at a time, for the online department to answer their phone. After contacting the call centre no less than 3 times today I was eventually told that the upgrade phone had been returned to Vodacom and that they needed a return number before I could be assisted - I would have to get this return number from, hold it, the online department. I asked to speak to a supervisor or manager who may be able to assist me. I waited for more than 12 minutes and no one answered the phone. I am about to cancel all my contracts with Vodacom (I have 4) and go to another service provider. I have been a Vodacom customer for more than 20 years.